IX Web Hosting User Reviews

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Posted on Mar 02, 2006 by pjones

I have had a account here at IX for over 7 mos now and would have to say DON"T USE THEM for anything more that html pages. I host 5 site there right now (only till my account is up for renew) all my site are Mysql and PhP based and that’s were the trouble lays.

There MySql server are over sold to the point at times it will take 10 to 20 sec to show, trying to run a forum there well good luck as people trying to post will only see page time out 35% of the time.I don't think in the 5 mos I have been there I have not seen downtime everyday if only for 5 min but none the less downtime.

Web mail is out of date and slow to load all the time, php send mail is down more than it's up.

Trouble tickets take 24 hours to get a auto reply with this info same thing every time.

[Oct 21, 2005 7:29:12 AM]
A: Dear valued customer,

I apologize for the recent problems with the SQL server.
Such issues are related to the fact that you are hosted on the shared server, where besides you, the accounts of other customers are hosted as well.
As you might understand, we are literally unable to control every customers's actions on the server. There is no technical way to track if there is anything getting prepared to spam, is there any trend for the traffic on somebody's web site to increase rapidly or if somebody's forum will be overcrowded in a few minutes.
We can not foresee such failures. However, I totally understand that this is a lame excuse for you.
Let me inform you that we are now in the process of moving the part of the accounts from this server to a new one. We believe that it will unload the server a bit and you will see the first results in a few days.
Your accounts won't be toucned in any way, do not worry, this is also won't influence the work of the SQL server in general.
We thank you for your prolonged patience and staying with us though.

Please don't use this host for anything more that Html ONLY

Worst hosting company I have ever seen. They wont address issues quickly. Site security is low (ours was infected by virus), and there is NO SENSE OF URGENCY when your site goes down. (Ours has been down for 9 hours now and they promised to have issue fixed in 2).

In 1 year of hosting, they have lost my server completely for over 48 hours at a time.

Constant small outages, and e-mail so bad we hosted it elsewhere.

We are moving to a new service.

BRyan

I concur with the previous poster. ixwebhosting nearly cost me two clients, with constant email outages and server disruptions. Servers are taken down in the middle of the day without warning, and support is off-shore and basically read from scripts.

Avoid ixwebhosting at all costs!

I started an ixwebhosting account in early September and here it is only at the end of September and I have found myself very upset with their customer service department and service. I have recieved several complaints from my colleagues about our website being down for hours upon end day after day. I have spoken to a few reps regarding terminating service and all of them couldn't give me a legit explaination on why I have to email them to cancel my account rather then just phone the request in.

I gather its because there isn't any other reason other then being able to hold onto my money until the 30 day refund policy ends. To make a long story short my money has still not be refunded to my account and my account is still active. I threatened a couple of times to report them to a better business bureau however both times it didnt seem to phase them. I even went so far as to tell them that I am more then willing to bring legal action if I dont recieve a response from them with-in 24 hours that was 2 days ago.

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