RegisterFly (HostingFly) User Reviews

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Posted on Jun 16, 2006 by Lyle

I had four domains at Registerfly - and the troubles began when I was trying to extend the date on one of them. After weeks of wrestling with support they finally extended the date. I was so disgusted with their lack of service, that I transferred my domains to another vendor. However, when they extended the date on this one domain, they also "transferred" it internally. Now they are insisting that I cannot transfer the domain for 60 days after their internal transfer - even though ICANN rules state that transfers back to the same registrar cannot be used to deny a transfer to another registrar. RECOMMENDATION: Look at the better business bureau's web site (www.bbb.org) and look up Registerfly. I sure wish I had before I got involved with them.

Like Ms. Nunez, I had several domains with Registerfly for several years with no problem. I can see why she might think everything is great with them. Everyone probably thinks that until a false charge crops up on their account or they have to deal with their customer service on some issue.
With the new interface update of their site came some problems for me. They charged my credit card for domains I had already paid to renew. I tried to contact them by email and by phone with no luck. Since I got no response, I called my credit card company and told them that there were unauthorized charges on my account. Several days later, I got an email from Registerfly stating they were freezing my account due to "fraud." Perplexed, I called customer service and tried to resolve this. Their "new" phone system is horrendous. After 40 minutes, I got through to someone and calmly went over the false charges on my credit card and thought they would immediately unfreeze my account. Instead they told me that I would need to pay $125 in charge-back fees. They said this is what they get charged by the credit card companies. I eventually spoke to a supervisor who was rather vicious. He told me he could knock the fee down to $40 (they basically were extorting money from me for the domain names), but that until I paid this, my account would be on lock down. I can't even transfer my domains to another company until I pay this fee. I asked him why he w as making me pay for an error that Registerfly made. He said that they now have 900,000 customers and he doesn't have time to talk to me. I said, "So one customer doesn't count then? I reminded him that I have referred countless people to their company and that I was in the technology field. He was completely unconcerned about retaining my business or me sharing with colleagues what had happened. I asked him if I was able to get my credit card company to reverse the charge-back fee, could we start the slate new and would he unfreeze my account? He said no. I asked him why not as then there would be no charge whatsoever to him. He said "policy is policy." (What he meant was extortion is extortion. and he stood to make some money by holding my account in limbo). I asked him, "Who makes the policy?" He said "I do. I make the policy." When I called my credit card company to ask them if they charged Registerfly $125 for a charge-back, they answered that that was ludicrous, especially for a small company like Registerfly. They said the most the charge would be was between $10 and $50 and that the charge is on the lower end for small companies like Registerfly. (Yes, despite the Registerfly supervisor baosting about the 900,000 customers they have and how they are too busy to deal with one, American Express views Registerfly as small potatoes). Anyway, I wish I had known sooner what a criminal mindset exists at that company. If you google Registerfly, you will hear many stories similar to mine. I wish I had done that sooner so that I wouldn't be in this mess...

I highly recommend staying as far away from Registerfly as possible. If you want your domain names to be safe and secure, then you don't want to use Registerfly. They are the worst the industry has to offer.

Check out registerflies.com for other consumer reports on this grossly unethical company. DO NOT DO BUSINESS WITH REGISTERFLY!

I see the same people posting bad things about them. Business must be bad for their competitors to go to this level. I have 11 domain names, have used then for three years with no issues.

I can not even begin to explain how terrible things are at Registerfy, what a nightmare and I agree with everything that everyone has said!

MS. Velez

I would caution anybody considering doing business with Registerfly. I used them for 2 years without any problems. However, all of a sudden they started submitting unjustified / unauthorized charges to my credit card. When I complained and had the charges reversed, they cut off my access (and ability to use) my domain names, holding the domains hostage apparently until I agreed to pay the unauthorized charges. Honestly, I've never seen this low level of business practice anywhere before.

RegisterFly overcharged my credit card over the course of this year. The charges total nearly $100. I made repreated phonecalls and sent tons of emails (support@registerfly.com, risk@registerfly.com, ceo@registerfly.com, tim.shor@unifiednames.com) to RegisterFly but they never offered and explanation or my money back. I got tired of waiting so I issued a chargeback through my credit card company. Now RegFly says I owe them $100 for issuing a chargeback plus $27.85 for web hosting that I never renewed. They (Paul) said if I issue another chargeback then I would owe $200. In addition they are turning me over to a collection agency. Don't use RegisterFLY! Their CEO is Kevin Medina.

Don't ever use them. Their support is awful, not helpful. if you want to build a business. FORGET IT!

Now my story....

I have been a customer of theirs for over a year. I had a few bumps, but nothing major.

I was recently approached by a person in Taiwan to purchase one of my domains I had. Ok..fine... So I asked for $1500.00 US Dollars and he agreed.

I decided to use RegFly Escrow to protect buyer/seller - but I never thought I would need some protection for the protection(escrow)!

The sale completed fine. The buyer paid by credit card. My domain was moved over to him in 48hrs (he had a regfly account - so it was an internal transfer). Buyer was very pleased.
This was August 26th 2005.

Then the trouble began.

1. I contacted Sales to ask what happens next - to my money.
They told me I can have a check sent or leave the credit in my account and use it against any future regfly purchases. I wanted a check issued.
I was advised that it would take 3-5 business days.

2. After waiting more than the required time..nothing arrived. So I started opening up trouble tickets. Each one would be closed with either "Assigned" or "We had sent this to the proper department" - Still no reply.

3. I started calling. I called EACH day. I was on hold for over 1hr just to have some snot-*** woman answer the phone and tell me I need to send an EMAIL to 'sales' to ask for status. I asked to be transferred. She told me "sales does not have phones" - I certainly dont believe that. I told her I sent many emails - all un responded to. She told me there was nothing more she could do.

4. I then (after opening up more tickets and email to 'rapid') - was told that a check would go out Sept 6th 2005. At this point I felt better. I left for out of town and expected the check when I returned.

5. I returned on Sept 18th. No check. I called and was again told to email 'sales' as there was nothing the cust service lady could do.

6. I then opened up ticket after ticket..Each day, hoping to invoke some response. They would again close them with 'assigned' or 'Investigating'.

7. I received an email from the trouble ticket stating that this check must have been 'lost in the mail' and they were verifying with the bank that it was not cashed. I was dumbfounded after reading that. YEA RIGHT.

8. Days and days go by. Each time I am told they are checking with the bank.
then on Sept 25th I am told a check will go out FEDEX to me ASAP and that this will solve my case. I was excited. As usual, nothing arrived.

9. Sept 28th - I contact cust support. Was on hold for 1hr 10mins. This time "David" answered. (He reluctantly gave me his name). He placed me on hold and told me that the reason for the delays were that this buyer was in Taiwan and used the Bank of Seoul and that in this case the deal had to all be confirmed to prevent fraud. Well that made sense to me and then I asked him about the 1st check that was 'sent out' - He told me it was impossible that a check was ever sent. But that my funds were 'just released' and that I would be fedex'd a check no latter than Sept 29th via my own fedex account. I asked him what to do next when the check won't arrive. He told me to contact 'sales' email and put his name in the subject line. That made me nervous. I noticed about an hour later that the $1500 in my account on Regfly is now gone..so I felt that was a good sign that the check was 'in the mail'.

10. Sept 30th. No check arrived via FedEx. I immediately called RegFly and asked for David in sales. I was told "David?? David who??" - Oh isnt that just special. I yet again explained my situation - I was promptly told to email sales and that someone would indeed get back to me. Of course the entire day goes by and no one called/emailed. I opened a ticket up...it's still open.

11. Sept 30th. I called RISK (ext 125) (the only people that seem to have phones) and was as polite as I could be to the lady that answered. I explained the entire situation. She told me she would certainly help me and make sure someone would return my call. I told her very nicely, that if this kept going on, that I would be forced to either contact the NJ Attorney general's office or sign up to participate in a class action lawsuit. I told her I certainly dont want to have to go to that extreme, but that $1500 was alot of money to me....No return call and no return emails still as of now.

I don't know what to do next.

Jeff

Here is my nightmare story about Registerfly.com ... I started service with registerfly on 06/13/05 and paid $19.95. This was for vps-hosting. I bought 4 domain names, transferred one domain that I have owned for almost 2 years and put protectfly on all of them.

On 07/13/05 I paid $19.95 again for my second month. Then registerfly had about 40 hours of downtime in 3 days, which they later downplayed to a couple hours. I emailed them and phoned them for three days with no replies. After the system was up again 3 days later, they finally sent me an email saying the system is now online and working. I finally got hold of someone there after several support tickets, emails and unsuccessful phone calls. They finally said I would get compensated for the downtime by giving me an additional 2 weeks. Instead of being billed on 08/13/05, they said I would now be billed on 09/01/05 and be billed on the 1st of every month after that.

Well on 08/13/05 they not only took another $19.95, they took an additional payment of $19.95. Nothing was supposed to be deducted until 9/1/05. I called them for 3 days and emailed them. They would not reply to emails. If they did answer their phone, they would not transfer me to billing. (this company has the worst customer service I have ever seen. EVEEER!).

I called my bank and cancelled my credit card and disputed the 2 illegal withdrawals. Once again, this was after 3 days and hours of emails and phone calls. A couple days later, they sent both $19.95 withdrawals back to my account and said I would be billed on 09/01/05.

I thought great, everything is all ok now.

On Sunday, 8/21/05, they suspended my account, shut down all my webpages, and said I owed them $109.00. If I did not pay this amount, they would keep my 5 domains and not allow me to move them to another service.

The $109.00 is itemized as follows ... 2 chargebacks of $35.00 each = $70.00 They were charging me $35.00 for each charge of $19.95 that I had disputed. They also wanted both payments of $19.95 which they illegally took out. The two $19.95 charges were for services that they had not even given me yet. In other words, they wanted four payments of $19.95 when I had only been with them for 2 months.

My bank said they do not send a charge through for disputes. My bank never charged registerfly two payments of $35.00. I have no idea why they think I owe them for charges that they incurred when they billed me for money that was not theirs. At this point they emailed me and gave me an extension to call. I called one day and some guy would not shut up for 1 minute to allow me to ask why I owed them $109. He finally hung up on me. Then the next day I called and a women answered. I was trying to explain it to her and she said I had already talked to someone the day before for 2 hours, (it was only about a 5 minute conversation when he hung up on me). I said I wanted to explain to her why that $109 is not owed to them. She said she was too busy to talk to me and also hung up on me.

I called the Better Business Bureau for Livingston, NJ where registerfly is located. They said they have numerous complaints against registerfly and that they will not contact even the BBB to try and resolve issues. They sent me to consumer affairs to turn in a complaint. I am also going to send a letter to their attorney general to let them know of the illegal business activity in their town of Livingston. If anyone is trying to contact registerfly, here is the number and extension they gave me. It might help you get to their rude billing department.

Below is the last email I received back from them. They never sign their emails, so you can never deal with the same person.

Hello

*Your account has been suspended for chargebacks received. You are required to pay all the fees due of $109.90. Please call 973-736-2545 ext 125 for payment information.

Thank You*

Registerfly.com INC
ICANN Accredited Registrar

Unbelievable, after they closed my account, registerfly.com tried to bill my credit card on 09/01/05. Here is the message I received on 09/04/05. Once again be very cautious with your credit card info with these crooks (registerfly.com).

Mark

We attempted to process your credit card for web hosting services for your domain name. Your credit card was declined, please take a moment to update the billing information, credit card number and expire date. We will retry your hosting payment again within 24 hours. If within 24 hours your card is still declined your account and all related services may be deactivated until the balance is resolved.

UPDATE YOUR PAYMENT INFORMATION ------------------------------- You can update your billing information, credit card number etc via this link https://registerfly.com/hosting/edit.php?domain=xxxxxx&u=xxxxxx&mode=type#payment INFORMATION -------------------------------

Domain : xxxxxx Amt Due: 19.95
Error : Authorization Failed.
If you have questions please contact us at 1-973-736-2545 or rapid@registerfly.com



If you want to see links to lots and lots of complaints you can visit my site at....

http://www.marwencorp.com/registerfly.html

Good Luck

I renewed my domain with them, the payment went through, their control panel showed the new expiration date -- but in reality, they didn't renew it at all! Someone else bought up the domain when it lapsed unknown to me or Registerfly (the control panel still showed the domain as belonging to me!). Not a single reply to my support ticket. Only emailing their parent company directly after waiting for two weeks got a response that they would look into it -- that was over a year ago. No acknowledgement, no excuse, no refund, they simply ignored me.
Stay away!!

My using registerfly is proving to be a HUGE MISTAKE on my part. This company-oops!! MY BAD, entity should be listed in every business schools number one document of "HOW NOT TO SUCCEED".
Our web page is up 25% of the time and tech support-oops!! again, quasi-tech support has proven to be less supportive then their servers. Good Luck

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